Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery location. Any available free shipping promotions will automatically apply when the requirements are met.
What shipping carriers do you use?
We use a variety of trusted shipping carriers depending on your order, package size, and destination. Your carrier and tracking information will be provided once your order ships.
Where do you deliver?
We currently ship within the United States. Available shipping options for your location will be displayed at checkout.
Tracking & Delivery
When will my order be shipped?
Ready to Ship (RTS) orders are processed and shipped within 10 business days of purchase. Business days do not include weekends or holidays.
PreOrder items follow the estimated turnaround time listed in the individual product description.
Please remember that processing time is separate from the carrier's delivery time.
Can I change my delivery address?
Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible and we'll do our best to update it before your order ships.
Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Orders returned to us due to an incorrect or undeliverable address may require an additional shipping fee to be resent.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking information.
Please allow some time for tracking updates to appear after receiving your shipping confirmation.
How do I know if I have received my complete order?
Unless otherwise communicated, all items within an order are shipped together.
If your order contains both Ready to Ship (RTS) and Preorder items, your entire order will ship once ALL preorder items are ready.
We do not split or partially ship combined RTS + Preorder orders. If you'd like to receive your RTS items within our normal processing timeframe, please place them in a separate order from your preorder items.
You can review your packing slip and order confirmation to confirm which items were included in your shipment.